Frequently Asked Questions
At Just Schoolwear & Academy School Uniforms we are keen to ensure that you can use our online shop and order school uniform with complete confidence.
Here we have provided a few answers to some frequently asked questions that we hope will help. If you can’t find the information you need, please click here to make an enquiry.
How can I find my child’s school?
Enter your child’s school name into the ‘Find Your School’ search box which will give you all the uniform requirements for that particular school.
Do I need to register/login?
Yes, once your items have been placed in your basket at the checkout you will be required to register your details in order to finalise your order. As of April 2025, we launched our new website. If you’re purchasing for the first time since April 2025, you will need to create a new account when placing your first order. Registering is quick and easy, and once done, you’ll be able to manage all of your transactions. If you have any questions, feel free to contact our team.
How do I know if you’ve received my order?
You will receive a confirmation email upon receipt of your order (please also check your junk email if not received).
How can I view my order?
You can Login to your account and you will find all your order details. Please note, this will only contain orders placed from April 2025 onwards.
What happens if an item of uniform is out of stock?
You will still be able to purchase the items, which will then be placed on ‘back order’ (this will be clearly marked on the invoice provided) and despatched to you automatically as soon as it is back in stock. You will only be charged for delivery once, regardless of how many parcels are sent out.
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