FAQ’s
Here we have provided a few answers to some frequently asked questions that we hope will help. If you can’t find the information you need, please click here to make an enquiry.
Online ordering:
Q. How can I find my child's school?
A. Enter your child’s school name into the ‘Find Your School’ search box which will give you all the uniform requirements for that particular school.
Q. Do I need to register/login?
A. Yes once your items have been placed in your basket at the checkout you will be required to register your details.
Q. How do I know if you’ve received my order?
A. You will receive a confirmation email upon receipt of your order (please also check your junk email if not received).
Q. How can I view my order?
Q. What happens if an item of uniform is out of stock?
A. You will still be able to purchase the items, which will then be placed on ‘back order’ (this will be clearly marked on the invoice provided) and despatched to you automatically as soon as it is back in stock. You will only be charged for delivery once, regardless of how many parcels are sent out.
Returns*
All returned items must be in their original packaging with any tags intact. Once the items are received, we will quality check them to see if they are eligible for a full refund. Refunds are issued within 10 days of receipt.
If you wish to return an item for refund due to you no longer requiring the item or it is too big/small, you as the consumer are liable for the return postage payment of these garments. We do not offer free returns for goods returned via mail. Items can be returned to any of our stores for free return to Head Office.
All orders placed throughout the summer may be returned up until August 31st. After 31st August all returns must be returned to JSW within 14 days.
Please note; we cannot accept returns for:
Bespoke goods
Items that have been personalised
Special orders of un-stocked items
Q. How do I exchange an item?
A. Unfortunately we are unable to offer exchanges, we ask that you return the items for a full refund and place a new order for the correct size/garment.
Q. How can I return items?
A. To return items please complete the ‘Return Form’ and post to the JSW Head Office, we recommend you obtain a proof of postage receipt. For FREE returns, complete the ‘Return Form’ and drop the items off to your nearest JSW store. Please check the store locations and opening times.
Q. What if I’ve been sent the wrong items?
A. We are sorry if any items have accidentally been mis-picked by ourselves, can we please ask that you email us immediately on info@just-schoolwear.co.uk , quoting your name, order number and listing the items wrongly sent.
Upon receipt we will contact you to rectify the issue.
Q. What if any item is faulty?
A. Please complete a return form and return the items to the JSW Head Office or to one of our stores, if you are unable to do this please email us on info@just-schoolwear.co.uk and send pictures of the fault, and we will contact you regarding the issue.
Faulty goods may be returned to us up to 30 days from either the purchase date or from the start of term. Please return the items in a laundered condition with your proof of purchase date.
Sizing
Q. How do I know what sizes to order?
A. We have included a information on our ‘Size Guides’ page, which will give you detailed guidance on measuring your child for their school uniform.
If you already have a child at a school and you need to replace their old uniform, check the current uniform size and if a larger size is required order the next size up which will be 2’’ bigger. We offer professional ‘sizing events’ which are held in schools. Please ask your school, or check the school website to see if your school is holding one of these events.
For further information please email info@just-schoolwear.co.uk and one of our experts will get back to you.